Lains Creative AI Usage Policy

At Lains Creative, we are committed to transparency, trust and responsible innovation. This AI Usage Policy explains how we use artificial intelligence (AI) tools in the course of delivering our services, and how that may impact our clients, potential clients, website visitors, and social media followers.

1. How We Use AI
This policy sets out how we use artificial intelligence (AI) tools responsibly and legally within Lains Creative, and how we use it, amongst other things, to protect our copyright and ensure that client data is protected.

We may use AI-based tools to support or enhance aspects of our business, including but not limited to:

Content drafting support (e.g. blogs, emails, captions — all reviewed and edited by a human before use)
Idea generation and market research
Internal productivity tasks (e.g. admin, planning and creating summaries)

AI is not used in the design process itself. All website design and branding work is completed by Lains Creative.

All AI-generated content is reviewed and edited by a human before being shared with clients or published publicly, unless clearly stated otherwise.

2. AI and Personal Data
We will never knowingly input sensitive or personally identifiable client data into AI platforms.
All personal data processed using AI is handled in compliance with UK GDPR. In particular, we:
  • Limit data shared with external processors
  • Use AI tools responsibly and in accordance with their published privacy policies and terms
  • Do not upload sensitive personal data, passwords or confidential financial information to any third-party AI tool
  • Do not use AI to make fully automated decisions that have legal or significant outcomes without human review

For our full data privacy policy click here. If you have questions about how your data is used, you may contact us at lucy@lainscreative.co.uk.

3. Transparency and Responsibility
AI helps us improve speed and efficiency, however, we remain fully responsible for the accuracy, legality, and appropriateness of everything that we create using AI, including any outputs and for all of the services that we deliver. 

If AI has been used to generate any part of a deliverable, we disclose where relevant.

4. Limitations of AI Use
AI-generated content may occasionally contain factual inaccuracies, outdated information, or lack context. While we strive for high-quality, human-reviewed outputs, we recommend clients use their own judgment and verify any important information provided.

5. Your Rights and Choices
If you prefer that we do not use AI tools in relation to your project or data, please let us know when you engage our services. We will make reasonable efforts to accommodate such requests. We will notify you if we are not able to remove AI from our service delivery.

6. Policy Updates
This policy may be updated from time to time to reflect changes in technology, regulation, or our business practices. The latest version will always be available on our website.

Effective Date: 29th March 2026
Last Updated: 24th July 2026