Legal
PRIVACY POLICY
Last Updated: as of 3.06.2023
INTRODUCTION
Lucy Newman trading as Lains Creative (“Me”, “I” or “My”) respects your privacy and I’m committed to protecting your personal data. Please read this policy carefully as it sets out how I collect your personal data when you visit My website (www.lainscreative.co.uk) (the “Service” or “Site”), how I may use it and what your rights are in relation to My use of that personal data.
1. IMPORTANT INFORMATION AND WHO I AM
This privacy policy tells you how I, as a data controller, collect, process, use, store, transfer and delete your personal data through your use of this Site, including any data you may provide through this Site when you sign up to My email list or purchase goods or services from My Site. When I talk about personal data I mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.
It is important that the personal data I hold about you is accurate and current. If any of your personal data changes during your relationship with Me, please let Me know.
This Site is not intended for children and I don’t knowingly collect data relating to children.
2. WHAT DATA DO I COLLECT ABOUT YOU?
The information I may collect about you may include the following types of data:
Identity and Contact Data includes first name, last name, username, marital status, title, date of birth and gender, billing address, delivery address, email address and telephone numbers;
Financial and Transaction Data includes bank account and payment card details when you make a purchase and any other details about products and services you’ve purchased from Me;
Usage and Technical Data includes information about how you use My Site, products and services, time and date of your visit, time spent on pages on My Site along with internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site;
Marketing and Communications Data includes your preferences in receiving marketing from Me and My third parties and your communication preferences, your interests, feedback and survey responses;
Tracking and Cookies Data includes tracking beacons, tags and scripts to collect and track information and improve and analyse My Site and cookies, which are files with small amounts of data used to remember your preferences and settings among other things. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies you may not be able to access some parts of this Site or the Site may not function properly. For more information about the cookies I use, please see My Cookie Policy.
I don’t collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), nor do I collect any information about criminal convictions and offences.
3. HOW DO I COLLECT YOUR PERSONAL DATA?
I collect personal information from you when you do any of these things:
purchase any of My products or services;
create an account on My Site;
subscribe to My service or publications including signing up to My newsletter or mailing list;
request marketing to be sent to you;
post on My social media channels, blog or Site;
enter a competition, promotion or survey;
work with Me in a commercial capacity;
accept cookies and other tracking technologies on any device you use to interact with Me; or
give Me feedback or contact Me via My Site, social media channels by email or phone.
4. HOW DO I USE YOUR PERSONAL DATA?
My legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:
Consent - I may ask for your consent to use your personal information, for example if I’m using your personal information for marketing purposes to provide you with information about My products and services you’ve asked to receive or I think may be of interest to you. You can withdraw your consent at any time by unsubscribing from any email that I’ve sent you or by contacting Me at lucy@lainscreative.co.uk;
Legitimate Interest - This includes providing and maintaining My products and/or services, providing customer support and detecting, preventing and investigating technical issues;
Performance of a Contract - I may process personal information to perform My obligations under a contract with you for example using payment information to complete a purchase from My Site;
Other legal basis - Sometimes I may have a legal obligation to collect, use or store your personal information in response to a court order. I may also use your personal information to comply with My legal obligations, for example to notify you of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.
5. HOW LONG DO I RETAIN YOUR DATA
I’ll retain your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as I’m required to by law. I’ll retain and use your personal data to the extent it’s necessary to comply with My legal obligations (for example, I’m required to retain your data to comply with applicable laws), resolve disputes and enforce My contracts and policies.
6. MARKETING EMAILS
Third Party Marketing and Opting-Out
I’ll get your express opt-in consent before I share your personal data with any third party for marketing purposes.
You can ask Me or the third party to stop sending you marketing messages at any time by following the opt-out or unsubscribe links on any marketing message sent to you or by contacting Me at any time at lucy@lainscreative.co.uk.
7. THIRD PARTY ACCESS
I may employ third party companies and individuals to facilitate My Site, to provide the Site on My behalf, to perform Site related services or to assist Me in analysing how My Site is used.
These third parties have access to your personal information only for the limited purpose of performing these tasks on My behalf and have an obligation not to disclose your personal information or to use it for any other purpose.
I use Google Analytics which uses cookies to analyse user behaviour on this Site so I can provide you with the best user experience. Google Analytics cookies could collect your personal data, such as your IP address. You can read more about the Google Privacy Policy at https://policies.google.com/privacy].
I use Flodesk for email marketing. When you sign up to my email list, Flodesk will process and store your personal data (name and email address). You can read more about the Flodesk Privacy Policy at https://flodesk.com/privacy-policy
I use Dubsado for client relationship management. When you contact Me via my website, Dubsado may process and store your personal data (name, email, telephone number). You can read more about the Dubsado Privacy Policy at https://www.dubsado.com/legal/privacy-policy
I use Chatra for live messaging functionality on my Site. When you contact Me via the live messaging functionality, Chatra will process and store your personal data. You can read more about the Chatra Privacy Policy at: https://chatra.com/privacy-policy/ along with the Chatra Data Processing Agreement here: https://chatra.com/dpa/
8. LINKS TO THIRD PARTY SITES FROM MY SITE
My Site may contain links to third party websites that are not operated by Me. If you click on those links or enable those connections that may allow third parties to collect or share data about you. I don’t control these third party websites and I’m not responsible for their content, privacy policies or practices. You should make sure you’re familiar with the privacy policy of those third party websites before you submit any personal data to them.
9. CHANGES TO THIS PRIVACY POLICY
This privacy policy may be updated from time to time because of changes in legislation or in My attempts to serve your needs better. If there are any changes made to this privacy policy, I’ll display a notice on My Site telling you about the change before it becomes effective.
If you have any questions about this privacy policy please contact Me at lucy@lainscreative.co.uk.
10. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where I need to collect personal data by law, or under the terms of a contract I have with you, and you fail to provide that data when asked, I may not be able to perform the contract I have or are trying to enter into with you (for example, to provide you with goods or services). If that happens, I may have to cancel a product or service you have with Me but I’ll notify you if that’s the case, at that time.
11. SECURITY
The security of your personal data is important to Me and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of your personal data.
